AI-Driven Customer Experience
strategy.
Working with your ORGANISATION to design & DELIVER business-changing AI-DRIVEN user, customer and passenger experiences.
your FLEXIBLE, strategic experience design support.
UX CONSULTANT/ AI / TRAINER & MENTOR/ UX/cx TEAM BUILDER.
THIS YOU?
Unlock the full potential of AI and deepen your understanding with our expert guidance and insights.
PASSENGERs demand a better experience BUT you’re CONSTRAINED BY CAPACITY, LoS or existing infrastructure.
You’ve paid through the nose for a website that’s failing you.
You’re the UX ‘person’ in your organisation (surely you do everything, right?) & would appreciate a little support
You’re a digital agency needing flexible UX support and strategy
You’re a middle manager or company director struggling with passenger, user or customer buy-in or a less than average NPS score.
You’re organising an event and need an experienced and engaging speaker, workshop facilitator or panel chair
Get in touch TO START YOUR JOURNEY. I promise you’ll get an answer within 24 hours.
Delivery
Strategy
AI STrategy | BUSINESS EXPERIENCE STRATEGY & GOAL SETTING | WEBSITE AUDITS | Passenger AUDITS |HEURISTIC REVIEWS | CONTENT AUDIT | PERSONA DEVELOPMENT | DATA STRATEGY | UX ROADMAPPING |
research
PASSENGER, USER & CUSTOMER INTERVIEWS | FOCUS GROUPS | JOURNEY MAPPING | EMPATHY MAPPING |ANALYTICS REVIEW | COMPETITOR ANALYSIS | INTERNAL STAKEHOLDER INTERVIEWS
understand
AI STRATEGY | DATA ANALYSIS | THEMATIC ANALYSIS | heuristic evaluation | accessibility auditing
DESIGN
wireframing [i love pen & paper but if you need something a little more interactive, i work with some very clever people who are great at what they do].
report
INSIGHTs & RECOMMENDATIONS BASED ON ACTUAL DATA NOT Assumptions
ACTION TO IMPACT
EXPERIENCE STRATEGY IS NOT HANDING YOU A REPORT AND WALKING AWAY.
What People like you Are Saying
“Helena increased visits to our site by over 50%, resulting in a further increase in online bookings of 30% and an increase in sales of 60%. These figures continue to grow on a monthly basis.”
— Director, E-Commerce
“Helena improved our digital and online presence to such an extent that our client portfolio doubled in less than 12 months.”
— Director, Business Consulting
“Helena's consultancy has supported us in gaining buy-in for UX from senior leadership and guide a strategic, business-focussed approach to embedding a dedicated UX function.”
— UX Manager, Manufacturing
“We would recommend Helena to any organisation embarking on UX/UI for the first time and needing to kick start a project.”
— Digital Lead, Software Electronics